We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
Topvira, 118 Av. Jean Jaurès, 75019 Paris, France.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Return and Refund Authorization:
- Items may be returned for a refund within 30 days of the date of purchase.
- Products must be in original condition with all labels and packaging intact.
- You cannot return anything that have been worn, cleaned, used, or altered.
- Customized or personalized products, pre-ordered products, special offers or gift cards cannot be returned or refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation after order
You have the right to cancel your order within 24 hours without any reason. To cancel your order, please contact our customer success team, email us at firstname.lastname@example.org and provide us with your name and order number. We will refund the purchase amount to the original payment method within 5 business days.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No restocking fee.
Return Shipping Fee:
If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us.
We value your satisfaction and strive to provide you with an exceptional shopping experience at Topvira.