At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
If you change your mind, you can return your items once you have received your order. For more information, consult the Exchange and returns section.
Is there a tracking number?
All US orders are delivered by USPS. Tracking information for orders within the USA is available upon request and normally become available in the system after about 7-10 business days of shipment. Email firstname.lastname@example.org and mention your order number + shipping address so our customer service team can assist you. While we are unable to provide tracking for international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. Any missing items will be reshipped to you, free of charge.
I ordered multiple items but only part of my order arrived. Why?
We do our best to reduce costs on your end so you don’t have to pay high taxes on your items.
We have a large assortment of products and source them from all over the globe to get the best quality at the best price.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries.
If you ordered one item only and it’s double billed, please send us yor order ID number for us to review and issue a refund.
TOPVIRA is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
TOPVIRA will not be responsible for any duties, taxes, or customs fees under any circumstances.
If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package, TOPVIRA reserves the right to abandon the package(s) and will not be responsible for any refund.
What is your return policy?
We firmly stand behind all of our products. Please find specific details in our Refund Policy
How secure is my personal information?
TOPVIRA adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I am unsure of which size I should get?
Our clothing fits true to size. If your little one is chubby we recommend ordering the next size up to be on the safe side. If you are unsure and need measurements, please contact us prior to placing your order so we can assist you.
What are the washing instructions?
Most of our clothing can be machine washed in a light cold cycle. We find they wash best when turned inside out. Certain items with tassels, rhinestones, lace, etc. should be hand washed and hung or laid flat to dry. We also recommend knitted items to be hand washed as well.
Questions? Concerns? Suggestions?
If your issue is not listed above, please contact us anytime with questions, concerns or suggestions of what we can improve. If you loved your order, send a photo of you with you items for a chance to be featured on our Facebook or Instagram page! We love hearing from you and your feedback is so much appreciated!! Reach out to us anytime at email@example.com 🙂
Our amazing customer support team is working non-stop on your requests! Please allow 24 hours for us to reply to get back with you!
Thanks you for shopping with us!