Shipping Policy for Topvira
Welcome to Topvira.com, and thank you for choosing us for your home decoration storage products needs! We are committed to delivering high-quality products promptly and efficiently. Please read Shipping policy carefully before placing your order. By using our shipping services, you agree to comply with the terms stated below.
Order Processing Time & Delivery Time:
All orders are typically processed within 1 – 2 business days, Monday through Friday. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
Shipping Country | Estimated delivery time | Shipping cost |
Franc United Kingdom Australia | 4 to 6 business days | Free Shipping |
Order Cut-Off Time
Our order cut-off time is 11:00 PM (CEST) . Orders placed after this time will be processed on the following business day.
Confirmation of Shipment
Once your products are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Delivery method:
- YunExpress
- DHL
- UPS
- USPS
- The post office
- Colissimo
These deadlines are given as an indication, these are the data indicated by the carrier, it is possible in certain circumstances that these deadlines are slightly extended by a few days. You will understand that these delays are beyond our control.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
- Withstands high tensile force
- Preserves heat and light radiation
- Nontoxic
- Odourless
- Ecological
- Lightweight
Dues and taxes
All packages are shipped from Topvira, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Lost or Damaged Baggage:
Although we have taken precautions to ensure the safe delivery of your order, we cannot be held responsible for packages lost, stolen or damaged in transit. If you have a problem with the delivery of your package, please contact the carrier directly to file a complaint.
Damages, Returns, Exchanges, and Refunds
If your order arrives damaged in any way, please contact us as soon as possible through the contact us page. Please include your order number, details of the damage, and a photo of the item’s condition. Allow us up to 48 hours to respond.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
Our Returns, Exchanges, and Refunds policy page (click here) provides more detailed information about your options and the procedures for returning an order.
Contact us:
If you have any further questions or need assistance with our shipping policy, please contact our customer service. We are here to provide excellent support and ensure hassle-free shipping.
Thank you for choosing Topvira! Happy shopping!