Please read Shipping policy carefully before placing your order. By using our shipping services, you agree to comply with the terms stated below.
SHIPMENT PROCESSING & DELIVERY TIME:
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
Estimated delivery time
5 to 10 business days
Once your order has shipped, we will immediately send you a shipping confirmation email with a tracking number. If you did not receive an email, please check your spam folder. You can track your order at any time on our Order Tracking page.
- The post office
These deadlines are given as an indication, these are the data indicated by the carrier, it is possible in certain circumstances that these deadlines are slightly extended by a few days. You will understand that these delays are beyond our control.
During Covid19 deliveries may take a little longer.
This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.
Item packaging details
All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:
- Withstands high tensile force
- Preserves heat and light radiation
Dues and taxes
All packages are shipped from Topvira, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Lost or Damaged Baggage:
Although we have taken precautions to ensure the safe delivery of your order, we cannot be held responsible for packages lost, stolen or damaged in transit. If you have a problem with the delivery of your package, please contact the carrier directly to file a complaint.
Damages, Returns, Exchanges, and Refunds
If your order arrives damaged in any way, please contact us as soon as possible through the contact us page. Please include your order number, details of the damage, and a photo of the item’s condition. Allow us up to 48 hours to respond.
We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.
Our Returns, Exchanges, and Refunds policy page (click here) provides more detailed information about your options and the procedures for returning an order.
If you have any further questions or need assistance with our shipping policy, please contact our customer service. We are here to provide excellent support and ensure hassle-free shipping.
Thank you for choosing Topvira! Happy shopping!