Shipping Policy for Topvira

Welcome to Topvira.com, and thank you for choosing us for your home decoration storage products needs! We are committed to delivering high-quality products promptly and efficiently. Please read Shipping policy carefully before placing your order. By using our shipping services, you agree to comply with the terms stated below.

Order Processing Time & Delivery Time:

All orders are typically processed within 1 – 2 business days, Monday through Friday. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.

Order Cut-Off Time

Our order cut-off time is 11:00 PM (CEST) . Orders placed after this time will be processed on the following business day.

Confirmation of Shipment

Once your products are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.

Delivery method:

• YunExpress
• DHL
• UPS
• USPS
• The post office
• Colissimo

These deadlines are given as an indication, these are the data indicated by the carrier, it is possible in certain circumstances that these deadlines are slightly extended by a few days. You will understand that these delays are beyond our control.

Item packaging details

All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:

• Withstands high tensile force
• Preserves heat and light radiation
• Nontoxic
• Odourless
• Ecological
• Lightweight

Dues and taxes

All packages are shipped from Topvira, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.

Lost or Damaged Baggage:

Although we have taken precautions to ensure the safe delivery of your order, we cannot be held responsible for packages lost, stolen or damaged in transit. If you have a problem with the delivery of your package, please contact the carrier directly to file a complaint.

Damages, Returns, Exchanges, and Refunds

If your order arrives damaged in any way, please contact us as soon as possible through the contact us page. Please include your order number, details of the damage, and a photo of the item’s condition. Allow us up to 48 hours to respond.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.

Our Returns, Exchanges, and Refunds policy page (click here) provides more detailed information about your options and the procedures for returning an order.

Contact us:
If you have any further questions or need assistance with our shipping policy, please contact our customer service. We are here to provide excellent support and ensure hassle-free shipping.

Thank you for choosing Topvira! Happy shopping!

Here are 5 more great reasons to buy from us:

• We Put Our Customers First to us. If it doesn’t fit, it breaks, you’ve changed your mind or for no reason whatsoever simply send it back to us and we’ll cheerfully refund you every cent.
• Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We’ll get you a replacement or refund in a snap!
• In the unlikely event that you find your item cheaper at another online store, just let us know and we’ll beat the competitor’s pricing hands-down.
• We insist that you love everything you buy from us. If you’re unhappy for any reason whatsoever, just let us know and we’ll bend over backwards to make things right again.
• Ordering from Superbrand is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.